Our approach to product feedback
Here at BIAS Software, we take product feedback extremely seriously.
We believe that listening to our customers, team members and prospects - by taking their ideas on board - is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.
How to give us your product feedback
Submitting your feedback couldn't be simpler. All you need to do is click on the feedback button on the right side of Asset Connect, and select "Request BIAS Asset Connect Feature".
What happens to your product feedback
All new requests are set to the "Awaiting Feedback" status so that more people can vote, prioritize and give us information. This allows is to gauge demand, gather use cases and automatically establish impact & value.
Every quarter, our Product Teams hold a product feedback meeting. They discuss the highest priorities for our customers, team members and prospects and look at how the requests align with our own strategy.
As the team goes through, they will update the status of each request in Receptive so that you immediately know the outcome.
If we decide to build a feature or make an improvement, the status will change to "Planned" or "Building". It will be added to our product roadmap which you can view at any time.
Anyone who has submitted or voted on a specific request will be notified when the status so the request if updated. We will always provide an explanation as to the nature of the status update.
Our product feedback portal always has the most up-to-date information about our products and what we are building next.
If you reach out directly to our Support or Customer Success teams, they'll be able to look up ideas for you, but they won't have any additional information or provide an estimate for when your request will be reviewed.
How long will it be before the product team reviews my idea?
Items will be reviewed by the product specialist on a monthly basis; we take the top requests and update the status where appropriate. Roadmapping meetings occur quarterly. Make sure your ideas are clear and concise so others can vote on it & prioritize. Also be sure to prioritize your own requests too - that way, we will know if a particular requests is important to you.
My request hasn't been reviewed yet and I submitted it 6+ months ago. What can I do?
If we haven't reviewed your item yet and it is a high priority for you:
- Make sure it's at the top of your priority list
- Make sure your request is clear. Why do you need this? What is it stopping you from doing? What is the impact of that? Please add these details in a comment on your idea.
Thank you for your feedback, understanding, and support as we work together to build the best products possible!